Call us +96898400000

Never
be in doubt

Never  be in doubt

FAQs

Check the list of FAQs to find answers to common queries

  • General

    BEFORE JOINING

    • Why choose FRiENDi mobile?

    Whether you use your mobile to surf the internet, make local calls, or get in touch with loved ones back home, FRiENDi mobile is guaranteed to provide you the best service with our simple packages, lowest call rates, and incredible network coverage.

    • Where can I buy a FRiENDi mobile SIM?

    You can purchase a FRiENDi SIM card from your local dealer or check the Store Finder to locate the one closest to you. You could also visit us at Muscat City Center, Oman Avenues Mall, Al Assalah Towers & at the Airport.

    • I like my phone number, can I keep it?

    Yes of course. Just go to any dealer and purchase a new FRiENDi SIM card. Mention to the dealer that you would like to port-in to FRiENDi mobile and write your existing mobile number on the application form. Once the FRiENDi SIM is activated, we will take care of the rest.

    Do keep in mind it can take up to three (3) working days for your number to port-in.

    GETTING STARTED

    • How can I check my mobile usage?

    You can log into your Self Care account for a complete and detailed history of your account's transactions. Or simply download the new FRiENDi mobile App absolutely free from Google Play Store.

    • How can I stay up-to-date with the latest from FRiENDi mobile?

    You can follow us on Facebook, Instagram & Twitter. Also look out for updates on our website.

    • I have lost my SIM card, how can I get my number back?

    Simply visit a dealer closest to you and purchase a new FRiENDi mobile SIM. Make sure to mention your lost SIM number to the dealer who is activating the new SIM. You could also visit any of our FRiENDi mobile kiosks at Muscat City Center, Oman Avenues Mall, Al Assalah Towers or at the Muscat Intl Airport (Arrivals). You will have your lost mobile number back within 24 hours.

  • Personal Accident Coverage Plans

    • Who’s covered?

    You can get coverage by subscribing to the Policy if you are a FRiENDi mobile customer, active for the last 2 days and a Citizen or Resident of Oman between 18 years to 55 years as on your last birthday.

    To subscribe to this Policy, just dial *100*9# from any mobile containing your FRiENDi mobile SIM and select the coverage option you want.

    • What is the amount I’m covered for?

    You have the option to be covered under the Policy for up to OMR 2000  or OMR 4000.

    • For how long is the cover active?

    Your Policy coverage is active for 30 days from the date you first enrolled in the Policy via SMS or dialing the USSD code.

    • Will the coverage plan automatically renew?

    Yes, your FRiENDi mobile account will be charged every 30 days depending on the cover you choose, unless you choose to Opt-Out or for some reason, there is no sufficient balance in your account.

    • How can I Opt-Out?

    If you decide to stop your insurance coverage from auto-renewal, just dial *130*3# from your FRiENDi mobile SIM to stop your auto renewal. Your coverage will end on the last day of your current coverage period.

    • What is an Accident Cover?

    We protect you in the event of sustaining bodily injuries resulting solely and directly from an accident caused by EXTERNAL, VIOLENT & VISIBLE means, resulting in death or permanent total disability within 30 days of the accident.

    • What is Permanent Total Disability?

    Any bodily injury that totally, irrecoverably and absolutely prevents you from engaging in any kind of occupation. For example, total and irrevocable loss of a limb is also called Total Disability.

    • Who is the insurance provider?

    Orient Insurance Oman.

    • What type of accident and permanent total disability events are covered? 

    An accident may include events like:

    • Rail / road / air accident
    • Injury due to any collision/fall
    • Injury due to bursting of gas cylinder
    • Snakebite, dog bite or any serious animal attack 
    • Burn Injury, drowning, etc.
    • Occupational hazards

    All of the above must lead to accidental death and or permanent disability, however, this list is only illustrative and not exhaustive.

    • What type of events are excluded?
    • Free Climb Mountaineering or Mountaineering and rock climbing using ropes or guides, bungee jumping, scuba diving or free diving and High Diving (other than from a purpose-built diving board over a man-made swimming pool).
    • The following activities are excluded if conducted on a professional basis: 
    • Big Game Hunting, Jousting, Martial Arts, Micro-lighting, Motor Rallies or Competitions, Show Jumping (during horse riding), Water Ski Jumping, Wrestling or any variations thereof.
    • Engaging in or taking part in any naval, military or air force operation
    • Losses sustained or contracted in consequence of a named insured being intoxicated or under the influence of any narcotic or drug unless administered on the advice of a physician.
    • Suicide.
    • Participation in, or training for, any hazardous sport of competition or riding or driving in any form of race or competition except in the case for leisure/pleasure.
    • For disability

    For disability:

    • Attempted suicide or self-inflicted injury whilst sane or insane.
    • Any breach of the law by the Member of any assault provoked by him
    • Accidents caused by the use of intoxicating liquor or drugs, other than drugs taken in accordance with treatment prescribed and directed by a qualified medical practitioner, but not for the treatment of drug addiction.
    • Aviation, gliding of any other forms of flight other than as a fare-paying passenger of a recognized airline or charter service.
    • Involvement in any professional underwater activity.
    • Injury caused by nuclear fusion, nuclear fission or radioactive contamination.
    • Serving in any capacity for any military forces (navy, army or air force).
    • What documents must be submitted for a claim?

    For permanent total disability:

    • Completed claim form
    • Registered Doctor’s Medical Report
    • Original Disability Certificate from a Competent Authorized Doctor stating the percentage of disability
    • Admission/discharge card with complete medical records including lab reports
    • Omani Citizenship or Residency Proof

    For accidental death:

    • Completed claim form
    • Police report copy
    • Death certificate
    • Post-mortem report
    • Omani Citizenship or Residency Proof
    • How soon should you be sending your claim to Orient insurance Oman?

    Any claim needs to be submitted within 30 days of an accident to and should include details about your coverage ID along with your phone number.

    You will find your coverage ID in the confirmation SMS you received when subscribing to this policy.

    • Are minor injuries covered in this Policy?

    No. Only accidents leading to death or permanent disability are covered under this Policy.

    • Are there any territorial restrictions applicable to this Policy?

    No. The coverage under this Policy is WORLDWIDE subject to certain exclusions. Any claims, however, will be paid out in Omani Riyals only.

    • How can we get a claim benefit payout?

    Validated claim benefits under the Policy will be paid to the beneficiary account via a wire transfer or cheque in Omani Riyals

    • Are any hospitals covered under this Policy?

    No. This is only an accident and permanent total disability policy. This Policy is not a health or medical policy.

    • What if I have multiple SIM Cards or multiple enrollments?

    The maximum amount payable per life is OMR 4000 irrespective of multiple SIM cards. You may only enroll once under the Policy.

  • 4G Network

    • What is 4G?

    4G is the latest technology of reliable, fast internet. 4G services should make it much quicker to surf the web on your mobile, tablets & devices.

    • Who can access 4G?

    All FRiENDi mobile users can access 4G data speed.

    First, make sure you have a 4G handset and then dial *115*12# & it will tell you if your SIM is 4G ready. If you don’t have a 4G SIM, then you can do a SIM replacement at a store or FRiENDi kiosk closest to you. 

    • What are the charges of 4G?

    There are no extra charges for using 4G.

    • How can I find out if my FRiENDi mobile SIM supports 4G?

    Simple, dial *115*12#

    • If my SIM does not support 4G, how can I get a 4G FRiENDi mobile SIM?

    Simply go to any FRiENDi mobile dealer or kiosk and ask for a SIM replacement. To look for a store close to you CLICK HERE

    • What is the difference between GPRS, EDGE, 3G, and 4G? 

    GPRS: refers to a service on the 2G network that provides basic data up to 56kbps (similar to dial-up speeds)

    EDGE: 2.5G technology. An enhancement of the 2G technology which provides higher data transfer rates compared to GPRS (the default on 2G).The speeds can go up to 144 Kbps.

    3G: 3G technology provides faster / higher data transfer rates compared to the 2G network (EDGE & GPRS).This technology can offer speeds up to 21 Mbps.

    4G: This technology rides on the LTE platform and is the latest in the world of mobile data transfer. It is the next generation of mobile communications. Currently, it is the most advanced technology available. Theoretical data downlink speeds can go up to 100 Mbps.

    • How do I know which areas are 4G enabled?

    Check this map to see if 4G is available in your area.

  • Data Settings

    To receive data settings automatically on your handset, dial *350# or click Data Settings.

    In case your phone requires manual setting, please follow these simple steps,

    Step 1. Go to Settings and select more settings

    Step 2. Open Mobile Network and enter Access point names

    Step 3. Select New APN

    Step 4. Enter Profile name - FRiENDi 

    Step 5. Enter APN - net (small letters)

    Step 6. Enter Username & Password - empty (blank)

    Step 7. Select Save as default

    Step 8. Once completed, delete all other operator settings

  • Roaming

    We support roaming in various countries all over the world so you can always use your FRiENDi number anywhere you go.

    Should you face any difficulty with making a call while on roaming, dial *135*00(country code) number#. You will receive a call back shorty after connecting your line with the number you wish to call.

    GCC countries

    Activity Price
    Receive calls 108 Bz
    Local calls 96 Bz
    Calls to Oman 238 Bz
    Calls to other countries 999 Bz
    SMS 27 Bz

    All the other countries

    Activity Price
    Receive calls 499 Bz
    Calls back to Oman 499 Bz
    Calls to other countries 999 Bz
    Local calls within visited country 999 Bz
    SMS 199 Bz

    All calls are rated per full minute.

  • Mobile Number Portability

    How do I port-in my number?

    • Make sure that the number you want to port-in is a pre-paid number and is registered under your name.
    • Go to the nearest SIM selling shop or to the FRiENDi mobile kiosk and buy a FRiENDi mobile SIM card.
    • Make sure that your mobile number, signature, identification document, and name exactly match the information that you have registered with your current service provider.
    • Make sure you use all your remaining credit and data balance as it will expire upon successful porting and will not be carried forward.
    • Call charges, plans and VAS offered by FRiENDi will differ from that offered by your current service provider.
    • You will have to back up the contacts and the messages stored on the old SIM card before making the porting request. FRiENDi mobile will not be able to transfer these details to the new SIM card.

    How long does it take to port a number?

    • The entire process of porting will take three (3) working days.

    How will I be updated about the status of my port-in request?

    • We will call you first to verify your information before submitting your request.
    • You will receive an automated SMS once the port-in request is approved to inform you that your number will be disconnected for two hours, after which you must restart your mobile.